Frequently asked questions
Here you will find answers to frequently asked questions.
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Questions before you buy
“Why is there so little information about what it is for"
Unfortunately, as a result of European legislation, we are allowed to say less and less about the beneficial effects of supplements, nutrients and herbs. There are heavy fines for doing so. The so-called health claims and medical claims are monitored (in the Netherlands) by the NVWA and the IGJ, two government bodies. The EFSA is a European authority that decides what may and may not be said.
“What happens if I order and the product is out of stock?"
The product is then ordered in for you. It is usually here the next working day. We deliver the products as quickly as possible. Should it take longer than 3 or 4 working days, we will let you know by email. You can then cancel if you wish, or wait for delivery.
“Do you refund the money or do I get store credit?”
If you cancel or return an order, we simply pay you back. In exceptional cases store credit may be issued, as a gesture of goodwill. If a product has not been delivered by us, or has been returned correctly by you, you simply get the money you paid back.
“Can I call you?”
No. Unfortunately not: we put a lot of care into processing your order and are almost always busy. Emails and WhatsApp messages can be answered easily and quickly at times that work well. Calling is possible in exceptional cases, but you do have to request it by message first, so that we know what it is about and can free up time for it.
“The website is not working?”
Extremely annoying for you, and for us as well. Of course it can happen that something goes wrong. Please be as detailed as possible. Where exactly does what go wrong? We can also process your order manually. Email us what you would like to order and we will sort it out.
“Are you open at the weekend?”
Officially we are closed on Saturdays and Sundays. Even so, we secretly work from home, so we may well answer messages. The webshop of course simply keeps running. The doors of the physical shop, however, are closed at the weekend.
“How can I pay?”
Paying online is very simple and secure these days. You can pay by iDEAL, PayPal, credit card, bank transfer, pay later with Klarna and more. Cash and card payment are only possible when collecting (by appointment) at the shop in Lelystad.
"Who owns this webshop, who am I ordering from?"
This webshop is part of Vitarium B.V., set up by Michael R. Eekhof, who is also its founder and manager. Michael is a biochemistry lecturer and a medical laboratory interpretation specialist, and he produces a range of supplements himself. Someone with a great deal of knowledge of health, the medical world and supplements, in other words!
"Why is this product more expensive or cheaper than elsewhere?"
There are more and more suppliers of supplements, certainly online. Many brands come and go. Supplements have a best before date. Sometimes companies cut prices to build name recognition, or they dump supplements that are not selling well. Sometimes we run promotions, because we have too much of something, or to draw extra attention to it. We do not guarantee that we are always the cheapest. We go for quality, the best range and customer service.
Environment and conduct
"How environmentally friendly are you?”
An important point. Fortunately, being environmentally friendly is becoming more and more popular. Ever since it was set up, Vitarium has been separating waste, wasting as little paper as possible and reusing as many boxes and packing materials as possible. We have a deep dislike of plastic. We have never bought in plastic material. We use paper packing tape. No plastic document wallets, but stick-on labels for shipping. Our own brand products are also completely plastic free (product packaging made of biodegradable material), we keep printed advertising to a minimum, and it is printed on recycled agricultural waste or recycled paper. Packing slips are printed in A5 format instead of A4, and that alone saves 50% paper and ink.
“Do you use letterbox parcels?”
Yes, where possible we ship in letterbox boxes. Handy if you are not always at home. It is also a good deal friendlier to the environment. Do note that by no means all products are suitable for, or fit in, a letterbox box. Would you prefer NOT to receive a letterbox box? Please say so in the comment field when you order.
"Which supplement brands are the most environmentally friendly?”
Right at number 1 stands Natuurlijk.fit, and how could it be otherwise with a name like that. The first plastic-free supplement brand in the Netherlands, made in small quantities in the Netherlands. 85% of other supplement brands are, after all, made abroad and have to be transported many thousands of kilometres. Natuurlijk.fit also takes part in various projects that counter desertification and plants extra trees for the benefit of biodiversity.
Our own brand Vitarium is an environmentally friendly brand as well, and the brand Vitals is also doing steadily better.
"What about the product range?"
Besides the supplement brands mentioned above, on vitarium.nl we also offer plastic-free soaps from Happy Soaps and various ecological products from Ocean's Respect, such as bamboo toothbrushes, cotton buds without plastic and reusable steel or bamboo straws. We inspire and encourage various brands and suppliers to be as environmentally friendly as possible and to use no plastic. After all, the environment has an enormous impact on our health. And that is what we work on every day, with you and for your health.
Questions after purchase
Sending something back?
Ordered the wrong one after all? Simply send it back; see also the page about returns
Would you like to exchange or return a product? I never make a fuss about that! By law you may keep a product on approval for 14 days and return it without giving a reason. The product must not have been opened or damaged. To avoid confusion or disappointment, please get in touch with me first (preferably via WhatsApp or the contact form). Return shipping costs are at your own expense, unless we have made demonstrable mistakes. You are of course also welcome to bring it round in person. You will receive the amount paid back (including any surcharges, discounts and shipping costs paid initially) as soon as we have received your return, checked it and approved it. You will receive the payment back in the same way as you paid at the time. (See also the Terms and Conditions)
Following your delivery with Track & Trace
As soon as we have shipped your parcel, you will receive the tracking code and PostNL link by email.
Account details
Information to follow.