Shipping & returns

Shipping & Delivery

Shipping within the Netherlands

We ship orders on working days (Monday to Friday).

Orders placed on working days before 18:00 are shipped the same day.
Orders placed after 18:00, at the weekend or on public holidays are processed on the next working day.

In the future this cut-off time may possibly be extended again to 21:00.

Delivery

We work with established carriers such as PostNL and DHL.
These carriers no longer offer a 24-hour delivery guarantee.

This means:

  • Ordered today = shipped today (on working days before 18:00)

  • The delivery date depends on the carrier

  • In most cases your order is delivered within 1–2 working days

Delivery is only possible when the product is in stock.
The product page (not the category page) shows how many units are available at that moment.

If a product is temporarily out of stock or insufficiently in stock, the order is processed as soon as the product is available again. The delivery time may then differ from the standard delivery time. In most cases this is 1–2 working days, exceptionally a maximum of 14 days.

Shipping days (indicative)

  • Ordered Monday to Friday before 18:00 → shipped the same day

  • Ordered after 18:00, on Saturday, Sunday or a public holiday → shipped the next working day

Delivery dates are indicative and not a guarantee.

Packaging & sustainability

Your order is packed carefully in sturdy boxes. Where possible we use reused and recycled packaging materials, to limit the impact on the environment.

  • Filling material is always recycled

  • We purchase no new plastic filler

  • Any plastic used is always reused, never newly purchased

Products of the brand Natuurlijk.fit are packed in plastic-free and compostable packaging.

Track & Trace

After dispatch you automatically receive a track & trace link by e-mail.
Please note: this link is often only active later in the evening.

Not at home? Collect your parcel within 7 days

If you are not at home at the time of delivery, the carrier will often try the neighbours or leave the parcel at a parcel point nearby. Your track & trace shows exactly where the parcel is.

Collect the parcel there within 7 days — certainly during the holiday season, when parcel points are busier and you may be away yourself. If the parcel is not collected in time, the carrier automatically sends it back to us.

In that case we charge € 7.00 return costs, on top of the original shipping costs. If you still wish to receive the order afterwards, the costs of shipping it again are added. These costs are charged to us by the carrier. Simply following your track & trace therefore prevents this entirely.

Shipping rates

  • Netherlands: free shipping on orders from €45

  • Belgium: reduced rate of €3 on orders from €50

Force majeure & exceptional circumstances

Although we ship orders with the greatest possible care and speed, situations may arise that lie outside our sphere of influence. These include, among other things:

  • extreme pressure on carriers (for example around public holidays, third-party campaigns such as Black Friday)

  • strikes

  • extreme or unexpected weather conditions

  • incidents or disruptions within the logistics network

In such cases delivery may be delayed. We ask for your understanding; such circumstances are beyond our control and do not constitute grounds for liability.

Delay, loss or damage during transport

In exceptional cases a shipment may be delayed, arrive damaged or fail to be delivered (on time). When this happens we start — if necessary — a postal investigation with the carrier (such as PostNL or DHL).

Important to know:

  • A postal investigation is carried out by the carrier and lies outside our direct influence

  • During the investigation no replacement shipment can be sent

  • A postal investigation usually takes several working days

Once the postal investigation has been completed and the outcome is known, we take appropriate measures. Depending on the conclusion of the external investigation, either:

  • a new shipment is sent, or

  • a suitable solution is offered

We thank you for your understanding and cooperation during this process.

Returns & exchanges

You have the legal right to return your order within 14 days of receipt, without giving a reason.

Conditions:

  • The product is unused

  • The packaging is unopened and undamaged

We ask you to contact us in advance (preferably via chat or e-mail), to avoid misunderstandings and to keep the returns process running smoothly.

Return costs

  • Return shipping costs are at your own expense

  • Unless we have demonstrably made a mistake

After receipt and inspection of the return, you receive the purchase amount back via the same payment method you used when ordering.

Multiple returns

Returns involve high costs and place a burden on the transport system and the environment. In the case of structural or exceptionally frequent returns (for example several orders shortly after one another that are largely returned) we reserve the right to:

  • no longer reimburse shipping costs

  • in exceptional cases refuse future orders

We do this solely to keep our service and our costs manageable.

📄 Please also see our Terms and Conditions for additional information.