Customer service

Customer service & Contact

Questions before or after your order? Need advice or would you like to speak to a product specialist?

We are happy to help you — quickly, clearly and personally.

Smart customer service via chat (AI + human)

We have recently started using an advanced chat function, supported by AI. This often gives you an immediate answer to frequently asked questions, such as:

  • orders and shipping

  • products and use

  • payments and returns

Where necessary, your question is automatically passed on to our customer service team for personal follow-up.

👉 Preferably use the chat function at the bottom right of the website for the fastest answer.

Other ways to reach us

  • Contact form
    Answer within 24 hours (on working days)

  • WhatsApp customer service
    Available between 13:00 and 20:00
    (This channel is intended for additional questions, not as the primary support channel)

  • Social media (Facebook / X)
    Answer within 24–72 hours

WhatsApp (limited availability)

📱 +31 6 2398 0571 (PLEASE DO NOT CALL, WHATSAPP ONLY)

Vitarium (formerly Vitarium) was one of the first webshops in this sector to use WhatsApp for customer service. This has contributed to the trust and the engagement of our customers.

These days the greater part of our service runs more efficiently through our chat environment, but WhatsApp remains available for situations where that is preferable.

What customers appreciate

A few reactions we regularly receive:

“Now that is handy!”
“An answer straight away — sometimes even in the evening!”
“Thank you for the advice, good to be able to talk it through. I am going to order right away.”